Política de reembolso

📦 Return & Refund Policy

We stand behind the quality of every product we offer.
Your satisfaction is important to us — which is why we provide a 30-day return window starting from the day your order is delivered.

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✅ Return Eligibility

To qualify for a return, please ensure that:

• The product is unused and in its original condition

• All tags, labels, and packaging are intact

• Proof of purchase is available (such as an order confirmation or receipt)

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❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will promptly review the issue and provide either a replacement or a full refund, depending on the situation.

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🚫 Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

• Opened personal care or fitness products

• Customized or personalized items

• Final-sale or clearance items

• Perishable goods (e.g., nutrition products)

• Hazardous or flammable materials (e.g., sprays)

If you're unsure whether your product is eligible, feel free to email us — we’re happy to help.

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🔄 Exchanges

Need a different item?
The fastest method is to return the original product and place a new order once the refund has been processed.

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🇪🇺 EU Customers – Right of Withdrawal

If you are located in the European Union, you are entitled to a 14-day cooling-off period.
Within this timeframe, you may return any unused item for a full refund — no explanation needed — as long as it is:

• Unused and in its original packaging

• Returned with proof of purchase

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💰 Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund.
If approved, the refund will be issued to your original payment method within 10 business days.